Checklist: Stay Safe when Processing Online Transactions


Follow these checklist items to ensure safety when processing online transactions:

  1. Initiate a "dual control" payment process with your bank and employees.

  2. Have dedicated workstations.
    • Lock these workstations when not in use...even for short periods of time.
    • Do not use public computers — such as at the public library, hotel's Business Center or airport computer terminals — to access online banking.

  3. Use robust authentication methods and vendors.
    In addition to passwords and PINs:
    • Each user should have their own password — do not have several users share the same password.
    • Use 'complex' passwords — ones that contain a combination of numbers, letters and/or symbols.
    • Consider using an additional authentication tool, such as a token or a smart card.
    • Each user should change their password frequently — approximately every 45-60 days.

  4. Update virus protection and security software.
    • Do not respond to emails or open attachment, unless you were expecting the communication. Phishing scam emails can come from both unrecognized and recognized sources.
    • You won’t ever receive an authentic email asking for your online banking credentials.
    • If something appears unusual or you receive an email requesting your online banking credentials, call your bank, but don’t use any information from the email, as it may be a phishing email.

  5. Reconcile accounts daily.
    • Utilize bank account features, such as automated payment filters and other alerts that show unexpected activity on your accounts.

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